Last updated: June 2025
Each experience and tour package on Explore Finland has its own cancellation policy, set by the supplier. The applicable policy is always displayed before you complete your booking and is locked in at the time of purchase.
Suppliers on our platform use one of the following standard policies:
| Policy | Refund Rules |
|---|---|
| Free cancellation (24h) | 100% refund if cancelled more than 24 hours before the experience start time. No refund after that. |
| Free cancellation (48h) with partial refund | 100% refund if cancelled more than 48 hours before. 50% refund if cancelled 24-48 hours before. No refund within 24 hours. |
| Free cancellation (7 days) | 100% refund if cancelled more than 7 days before the experience. No refund after that. |
| Non-refundable | No refund at any time. Date changes may be allowed up to 72 hours before, subject to availability. |
Your refund is processed immediately through Stripe. Depending on your bank, it may take 5-10 business days to appear on your statement.
In rare cases, a supplier may need to cancel a confirmed booking (e.g., due to weather or safety concerns). When this happens, you receive a full 100% refund automatically, regardless of the original cancellation policy.
Tour packages may have their own cancellation terms that differ from individual experiences. The applicable policy is shown on the package detail page and confirmed at checkout.
If you believe a refund was incorrectly calculated or have a dispute about a cancellation, please contact our support team. We will review and resolve the issue within 5 business days.
Your statutory rights under Finnish consumer protection law are not affected by these policies. For package travel, the Finnish Package Travel Act (valmismatkalaki) provides additional protections.
