Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I book an experience?▾
Browse our marketplace, add experiences to your trip, and proceed to checkout. You can book individual activities or customise a complete tour package.
Can I cancel a booking?▾
Yes. Each experience has its own cancellation policy shown before you book. You can cancel from your order page. Eligible refunds are processed automatically to your original payment method.
How long does a refund take?▾
Refunds are issued immediately through Stripe. Depending on your bank, it may take 5-10 business days to appear on your statement.
Do I need an account to book?▾
No. Guest checkout is available. Creating an account lets you track orders, save trips, and message suppliers.
How do I become a supplier?▾
Visit our supplier sign-up page. After registration, submit your products for review. Once approved, your experiences appear in the marketplace.
What currencies do you accept?▾
All prices are in EUR. We accept all major credit and debit cards through our secure Stripe checkout.
Is my payment secure?▾
Yes. All payments are processed through Stripe with bank-level encryption. We never store your card details.
Can I modify a booking after purchase?▾
Currently, modifications require cancelling the original booking and rebooking. Contact us if you need help with this process.
